Terms and Conditions of Service

Effective Date: 23 July 2025

Welcome to Kuvo.ai, a software-as-a-service platform operated by Thirdfeed Technologies Pvt Ltd (“Company,” “we,” “us,” or “our”). These Terms and Conditions of Service (“Terms”) govern your access to and use of the Kuvo.ai website located at https://kuvo.ai and all related applications, dashboards, APIs, documentation, and services (collectively, the “Service”). By accessing or using the Service, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not accept the Terms, you must not access or use the Service.

Overview

These Terms form a legally binding contract between you and Thirdfeed Technologies Pvt Ltd. They explain the rules for using Kuvo.ai, describe our mutual rights and responsibilities, and set out what happens if either party fails to comply. Please read them carefully.

1. Definitions

  • “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.

  • “Account” means the unique profile created by or for you to access the Service.

  • “Authorized User” means an individual whom you authorize to access the Service under your Account.

  • “Content” means any text, data, images, audio, video, code, or materials submitted to or generated by the Service.

  • “Documentation” means any usage guidelines, onboarding materials, or technical specifications provided by Thirdfeed Technologies Pvt Ltd.

  • “Order Form” means an ordering document, online sign-up page, or other mutually agreed record identifying the subscription plan, pricing, and additional terms.

  • “Subscription Term” means the period for which you have purchased access to the Service.

2. Eligibility and Account Registration

  1. You must be at least 18 years old and have the legal capacity to form a binding contract.

  2. To use Kuvo.ai, you must create an Account and provide accurate, current, and complete information. You agree to keep this information updated.

  3. You are responsible for all activities that occur under your Account, including those by Authorized Users.

3. License Grant and Restrictions

  1. License. Subject to these Terms and any applicable Order Form, Thirdfeed Technologies Pvt Ltd grants you a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use Kuvo.ai solely for your internal business purposes.

  2. Restrictions. You will not, and will not allow any third party to:

    • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas of the Service;

    • Copy, modify, or create derivative works of the Service or Documentation;

    • Use the Service for competitive analysis or to build a similar or competing product;

    • Remove or alter proprietary notices;

    • Circumvent technical protections;

    • Use Kuvo.ai to process personal data that is subject to special category protections under applicable law without our prior written consent.

4. Subscription Plans, Fees, and Payment

  1. Plans and Pricing. The Service is offered under various subscription tiers described on the Kuvo.ai pricing page or in an Order Form.

  2. Billing. Fees are billed in advance on a recurring basis unless otherwise stated. You authorize us to charge your designated payment method on each renewal date.

  3. Taxes. Fees are exclusive of any applicable taxes, duties, or governmental charges. You are responsible for all such taxes, excluding taxes based on our net income.

  4. Late Payments. Overdue amounts may accrue interest at 1.5% per month (or the maximum legally permissible rate, whichever is lower). We may suspend the Service for non-payment.

5. Customer Content

  1. Ownership. You retain all rights, title, and interest in and to Customer Content.

  2. License to Us. You grant Thirdfeed Technologies Pvt Ltd and its Affiliates a worldwide, royalty-free license to host, display, process, and transmit Customer Content as necessary to provide the Service.

  3. Responsibility. You represent and warrant that you have all rights necessary to upload Customer Content and that it does not infringe any third-party rights or violate law.

6. Data Privacy and Security

  1. Privacy Policy. Use of Kuvo.ai is also governed by our Privacy Policy, which describes how we collect, use, and safeguard personal data.

  2. Security. We implement reasonable administrative, technical, and physical safeguards designed to protect Customer Content.

  3. Data Processing. If the parties execute a data processing agreement (“DPA”), the DPA will govern the processing of personal data and supersede conflicting terms in these Terms.

7. Confidentiality

  1. Definition. “Confidential Information” means any non-public information disclosed by one party (“Discloser”) to the other (“Recipient”) that is designated as confidential or should reasonably be understood to be confidential.

  2. Obligations. Recipient will protect Confidential Information with the same degree of care it uses for its own confidential information (but no less than reasonable care) and will not use or disclose it except as permitted in these Terms.

  3. Exclusions. Confidential Information does not include information that (i) is publicly available through no fault of Recipient, (ii) was lawfully known to Recipient before disclosure, (iii) was independently developed, or (iv) was rightfully obtained from a third party without restriction.

8. Third-Party Services

Kuvo.ai may interoperate with third-party platforms (e.g., Google Ads, Meta Ads, Amazon Ads). Your use of those services is governed solely by their terms, and we are not responsible for their actions or omissions.

9. Intellectual Property Rights

  1. Service IP. Except for the limited license stated in Section 3, Thirdfeed Technologies Pvt Ltd retains all rights, title, and interest in and to the Service, including all enhancements and derivatives.

  2. Feedback. You may submit suggestions or feedback. We may use such feedback without restriction or compensation.

10. Warranties and Disclaimers

  1. Mutual Warranties. Each party represents that it has the legal authority to enter into these Terms.

  2. Customer Warranties. You warrant that your use of the Service and Customer Content comply with all applicable laws and regulations.

  3. Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” THIRDFEED TECHNOLOGIES PVT LTD DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

11. Limitation of Liability

  1. Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS) ARISING OUT OF OR RELATING TO THESE TERMS, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  2. Aggregate Cap. EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED BY LAW, EACH PARTY’S TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT PAID OR PAYABLE BY YOU TO THIRDFEED TECHNOLOGIES PVT LTD IN THE TWELVE-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

  1. By Customer. You will indemnify and hold harmless Thirdfeed Technologies Pvt Ltd, its Affiliates, and their officers, directors, and employees from any claims, damages, liabilities, and expenses arising from (i) Customer Content, (ii) your misuse of the Service, or (iii) your breach of these Terms.

  2. By Company. Thirdfeed Technologies Pvt Ltd will defend you against third-party claims alleging that the Service infringes intellectual property rights, and will pay resulting damages finally awarded, provided you (a) promptly notify us, (b) give us sole control of the defense, and (c) reasonably cooperate.

13. Term and Termination

  1. Term. These Terms are effective as of the Effective Date and continue until your Subscription Term ends or these Terms are terminated.

  2. Termination for Convenience. Either party may terminate at the end of the current Subscription Term by giving written notice at least 30 days before renewal.

  3. Termination for Cause. Either party may terminate immediately if the other materially breaches these Terms and fails to cure within 30 days after notice.

  4. Effect of Termination. Upon termination: (i) your license ends, (ii) you must cease all use of the Service, and (iii) we will delete or return Customer Content within 30 days, unless legal obligations require retention.

14. Suspension

We may suspend your access to Kuvo.ai: (i) to address security threats, (ii) if required by law, (iii) for scheduled maintenance, or (iv) for non-payment. We will use commercially reasonable efforts to provide notice before suspension where practicable.

15. Modifications to the Terms

We may update these Terms from time to time. If we make material changes, we will notify you (e.g., via the Service or email). Continued use after the effective date of updated Terms constitutes acceptance.

16. Governing Law and Venue

These Terms are governed by the laws of India without regard to conflict of law principles. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

17. Dispute Resolution and Arbitration

  1. Good-Faith Negotiations. The parties will first attempt in good faith to resolve any dispute through informal negotiation.

  2. Arbitration. Failing resolution within 30 days, the dispute will be finally settled by binding arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be Bengaluru, Karnataka, and the proceedings will be conducted in English.

  3. Injunctive Relief. Nothing prevents either party from seeking equitable relief in a court of competent jurisdiction to protect its intellectual property or Confidential Information.

18. Export Compliance

You may not use or access the Service in violation of any embargoes, sanctions, or export control laws.

19. Force Majeure

Neither party will be liable for delays or failures due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor shortages, or internet outages.

20. Miscellaneous

  • Entire Agreement. These Terms, any Order Form, and referenced policies constitute the entire agreement and supersede all prior agreements relating to the Service.

  • Severability. If any provision is held unenforceable, the remaining provisions will remain in effect.

  • Assignment. You may not assign these Terms without our prior written consent. We may assign to an Affiliate or in connection with a merger or sale of assets.

  • No Waiver. Failure to enforce any provision is not a waiver of future enforcement.

  • Independent Contractors. The parties are independent contractors; these Terms do not create any agency, partnership, or joint venture.

  • Notices. Notices must be in writing and will be deemed delivered when (i) verified received via email to the designated address, or (ii) delivered by courier to the receiving party’s registered address.

21. Contact Information

Thirdfeed Technologies Pvt Ltd
Attn: Support Department
235, 2nd Floor,
Binnamangala 2nd phase, Indiranagar
Bangalore 560038 Karnataka, India
Email: support@thirdfeed.com

By clicking “Accept,” creating an Account, or otherwise using Kuvo.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Service